At DRIFLING, we want you to be happy with your purchase. If you receive a product that does not meet your expectations, you may be eligible for a return, exchange, or refund according to the terms below.
1. Return Window
You can request a return within [7] days of receiving your order.
The return request must be raised within the applicable return period through our website or by contacting our customer support team.
2. Products Eligible for Return
To be eligible for a return, the product must:
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Be unused, unworn, and unwashed
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Be in its original condition
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Have all original tags and labels attached
- All original tags, labels, packaging, and accessories supplied with the product must be intact.
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Include the original packaging, where applicable
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Not have any stains, damage, alterations, or signs of use
Products that do not meet these conditions may be rejected for return.
3. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, or other applicable reasons.
These may include:
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Products specifically marked as Non-Returnable on the product page
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Products damaged after delivery due to customer use
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Products that have been washed, worn, altered, or otherwise used
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Products returned without original tags or packaging where required
Any applicable product-specific return conditions will be displayed on the product page or at checkout.
4. Wrong, Damaged or Defective Product
If you receive a wrong, damaged, defective, or incomplete product, please contact us as soon as possible after delivery.
We may ask you to provide photographs, videos, packaging details, or other information to verify the issue.
After verification, we may offer an appropriate resolution, which may include:
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Replacement
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Exchange
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Refund
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Other suitable resolution
5. Return Pickup
Where return pickup is available, DRIFLING or its delivery partner may arrange collection of the product.
Please keep the product safely packed and ready for pickup.
If pickup is not available in your location, we may provide further return instructions.
6. Exchange
Exchange availability depends on the product, size, colour, stock availability, and applicable return conditions.
If the requested replacement is unavailable, you may be offered another eligible resolution, such as a refund.
7. Refunds
Once the returned product is received and inspected, we will process the refund if the return is approved.
Refunds are generally issued to the original payment method used for the purchase, unless another method is permitted or required under applicable circumstances.
The time taken for the amount to appear in your account may vary depending on your bank, payment gateway, or financial institution.
For Cash on Delivery (COD) orders, we may require valid bank-account or other payment details to process an eligible refund.
8. Refund Processing
For an approved return, the applicable refund will be initiated after successful inspection of the returned product.
Refunds may take up to 7–10 business days to be processed and credited to the customer's original payment method, depending on the payment gateway, bank, or financial institution.
The refund amount may be reduced by the applicable ₹100 return charge and any other applicable deductions communicated under the order terms.
Please note that the 7–10 business day period begins after the returned product has been received and successfully inspected by DRIFLING.
9. Return Shipping Charges
A ₹100 return charge will be deducted from the eligible refund amount for every approved return.
For example, if your eligible refund amount is ₹1,000, a return charge of ₹100 will be deducted and the applicable refund will be ₹900.
Any other applicable charges, where communicated at the time of purchase or return, may also be deducted as per the applicable order terms.
10. Order Cancellation
Cancellation is possible only before the order has been shipped, subject to the applicable order status and cancellation conditions.
Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return process after delivery.
11. Return Inspection
All returned products may be inspected before a return, exchange, or refund is approved.
A return may be rejected if the product shows signs of use, washing, damage, alteration, missing tags, or does not meet the applicable return conditions.
12. Refund for Unavailable or Cancelled Orders
If DRIFLING cancels an order, or an order cannot be fulfilled after payment has been received, the eligible amount will be refunded according to the applicable payment and refund process.
13. How to Contact Us
For return, exchange, cancellation, or refund assistance, contact:
DRIFLING
Email: supportdrifling@gmail.com
Phone: 7023914485
Website: drifling.com
Please keep your order number and registered mobile number/email address available when contacting us so that we can assist you faster.
Important
Please check the product's specific return/exchange eligibility before placing your order, as return conditions may vary for certain products, categories, promotions, or sale items.
DRIFLING reserves the right to update this Return & Refund Policy from time to time. The latest version published on drifling.com will apply to orders placed after the updated policy becomes effective.